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How emon78 Handles Your Account Data

Your account information — including wallet details tied to DANA, OVO, and GoPay — is handled under a clear data policy.

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emon78 How emon78 Handles Your Account Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is stored, want to update information on your account, or need to submit a deletion request, our support team handles these directly. You can reach us through live chat inside your account, by email, or via our help desk form — responses are sent to the contact address registered on your account.

Live Chat Open your account dashboard and start a live chat session. Identify yourself and state your data request — our team will verify your account before processing any change.
Email Support Send your data access or deletion request to our support email. Include your registered account name and the e-wallet (DANA, OVO, or GoPay) linked to your account for verification.
Help Desk Form Submit a structured request through the help desk form in your account settings. Select the privacy category, describe your request, and we will respond to your registered contact.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security measures at emon78 are applied at the account level and at the transaction level. SSL encryption is active across every page you access — from the lobby to your wallet screen. When you top up via GoPay or withdraw to your OVO account, the transaction data passes through encrypted channels and is not stored in plain text on our servers. Your account PIN and login credentials are hashed; our team cannot view them directly.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. We do not use cookies to build advertising profiles or share browsing data with third parties.

Account Security

Login sessions use OTP verification sent to your registered mobile number. If we detect an unusual device or location accessing your account, a re-verification step is triggered automatically.

Data Retention

Transaction records tied to DANA, OVO, and GoPay are kept for the period required under applicable regulations. When that period ends, data is deleted from active systems unless a legal hold applies.

Your Access Rights

You may request a full export of your stored data at any time. To update or delete account information, contact support through live chat or email with your registered account details ready.

Common Questions About Your Data and Privacy

These are the questions we hear most often about how emon78 stores and handles account data. If your question is not here, our support team can answer it directly through live chat or email.

We collect your registered name, contact details, and the e-wallet identifiers you link — your DANA number, OVO mobile, or GoPay-linked phone. We also log device and session data to secure your account.

We share data only with payment processors like DANA, OVO, and GoPay infrastructure partners, and with regulatory bodies where local law requires disclosure. We do not sell data or pass it to advertisers.

Transaction records are kept for the period required by applicable regulations in eligible regions. Once that period ends, the data is removed from active systems unless a legal obligation requires us to hold it longer.

Yes. Submit a data access request through live chat or our support email. Include your registered account name and linked e-wallet for verification. We respond within the timeframe local law requires.

Contact support via live chat or email and request account data deletion. Our team will verify your identity using your registered contact, then process the deletion in line with applicable legal requirements in your region.

All data passes through SSL-encrypted channels. Transaction details from GoPay, OVO, and DANA are not stored in plain text. Login credentials are hashed, and OTP verification is required when an unfamiliar device accesses your account.